Terms & Conditions

1. Agreement to Terms

By accessing and using the Tarbouchy website ("Website"), you accept and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our Website.

2. About Tarbouchy

Tarbouchy is a premium Moroccan heritage brand specializing in fez-inspired contemporary headwear and accessories. Our business operates from:

3. Products and Pricing

3.1 Product Information

We strive to display our Heritage Icons as accurately as possible. However:

• Colors may vary slightly due to screen settings
• Heritage Icon descriptions are provided in good faith
• We reserve the right to correct errors in item information
• All Heritage Icons are subject to availability

3.2 Pricing

• All prices are listed in Moroccan Dirhams (MAD)
• Prices include applicable Moroccan taxes
• We reserve the right to change prices without notice
• The price at checkout is the price you pay

4. Ordering and Payment

4.1 Order Process

When you place an order:

1. You submit an order through our checkout process
2. You receive an order confirmation
3. We contact you within 24 hours to confirm details
4. We process your payment
5. We prepare and ship your order

4.2 Payment Methods

We accept:

• PayPal (credit/debit cards + PayPal account)
• Credit Cards (Visa, Mastercard, American Express)
• Bank Transfer (details provided after order)
• Cash on Delivery (Morocco only)

4.3 Payment Security

All payments are processed securely through PayPal's encrypted payment system. We do not store credit card information on our servers.

5. Shipping and Delivery

5.1 Shipping Policy

• Morocco: Free shipping, 3-5 business days
• International: Available on request, costs vary
• Processing Time: 1-2 business days
• Tracking: Provided for all shipments

5.2 Delivery

Delivery times are estimates and not guaranteed. Delays may occur due to:

• Customs clearance (international)
• Weather conditions
• Courier delays
• Incorrect address information

6. Returns and Refunds

6.1 Return Policy

We want you to love your Heritage Icon. If you're not satisfied:

• Return Window: 14 days from delivery
• Condition: Unused, unworn, with original tags
• Proof: Original packaging and receipt required
• Process: Contact us first at returns@tarbouchy.com

6.2 Non-Returnable Items

The following cannot be returned:

• Items marked as "Final Sale"
• Worn or used items
• Items without tags or in damaged packaging
• Customized or personalized products

6.3 Refund Process

Once your return is received and inspected:

• Approval takes 2-3 business days
• Refunds processed to original payment method
• Refunds appear within 5-10 business days
• Shipping costs are non-refundable (unless item is defective)

7. Intellectual Property

All content on this Website is the property of Tarbouchy, including:

• Tarbouchy brand name and logo
• Heritage Icon designs and images
• Website design and layout
• Text, graphics, and code

You may not reproduce, distribute, or use any content without written permission.

8. Limitation of Liability

To the fullest extent permitted by law:

• Tarbouchy is not liable for indirect or consequential damages
• Our liability is limited to the purchase price of the Heritage Icon
• We are not responsible for delays beyond our control
• Heritage Icon colors may vary from images due to screen differences

9. User Responsibilities

When using our Website, you agree to:

• Provide accurate and complete information
• Maintain confidentiality of your account (if applicable)
• Use the Website only for lawful purposes
• Not interfere with Website operation
• Not attempt unauthorized access to our systems

10. Quality Guarantee

We stand behind our premium quality:

• All products undergo quality inspection before shipping
• Defective products will be replaced or refunded
• Manufacturing defects covered for 30 days
• Normal wear and tear not covered

11. Dispute Resolution

In case of disputes:

1. Contact us first at info@tarbouchy.com
2. We will attempt resolution within 14 days
3. Unresolved disputes subject to Moroccan law
4. Jurisdiction: Courts of Casablanca, Morocco

12. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the Kingdom of Morocco. Any disputes shall be resolved in the courts of Casablanca, Morocco.

15. Contact Information

For questions about these Terms & Conditions:

16. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and Tarbouchy regarding use of the Website and purchase of products.